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Pricing and Billing

Do I have to pay sales tax?

Purchases may be subject to taxes or duty on importation to foreign countries.

 

I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us for further assistance, we aim to respond to all e-mail queries within 24 hours.

 

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

 

What are my payment choices?

We accept American Express, Mastercard, Visa and you can pay via PayPal. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

 

When will my credit card/PayPal account be charged?

If you are paying with a valid credit card, your credit card compay will authorise the payment immediately and the funds are held to be transferred within 24 hours to settle our account, this allows us to ship as soon as possible. Your credit card is normally charged within 24 hoursof the order being placed.

If paying by PayPal the amount is debited from your account from the time you place the order.

 

When will my refund appear on my credit card/PayPal account?

If paying by credit card, refunds can only be processed 24 hours after the initial order is placed and it may take several days for refunds to appear back on your card.

If paying by Paypal refunds can be credited immediately and should show instantly in your PayPal account.

Credits for returns usually take 3 business days to administer from the time we receive the item(s) back.