PRICING AND BILLING
The customer can change the prices on this website to show in either Euro, US Dollars or Sterling. Please see the currency drop down box in the left hand corner of the top green navigation bar. These exchanges rates are updated automatically on a daily basis and are quite accurate.
Do I have to pay customs duty?
Purchases may be subject to customs duty / local taxes on importation to countries outside the EU. This varies from country to country and is the responsibility of the purchaser. No customs duty is payable for countries within the EU.
Do I have to pay VAT / sales tax?
The price seen on the product pages is the total price of that item, there is no extra VAT or sales tax added at checkout.
I have a question on my charges.
Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us for further assistance, we aim to respond to all e-mail queries within 24 hours.
I need a copy of my receipt/invoice.
Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.
What are my payment choices?
We accept American Express, Mastercard, Visa and you can pay via PayPal. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my credit card/PayPal account be charged?
If you are paying with a valid credit card, your credit card compay will authorise the payment immediately and the funds are held to be transferred within 24 hours to settle our account, this allows us to ship as soon as possible. Your credit card is normally charged within 24 hoursof the order being placed.
If paying by PayPal the amount is debited from your account from the time you place the order.
When will my refund appear on my credit card/PayPal account?
If paying by credit card, refunds can only be processed 24 hours after the initial order is placed and it may take several days for refunds to appear back on your card.
If paying by Paypal refunds can be credited immediately and should show instantly in your PayPal account.
Credits for returns usually take 3 business days to administer from the time we receive the item(s) back.
How do I checkout with a One4all gift card?
A One4all gift card is just like paying with a Visa debit card, see more details below.
Please note, if not spent after 12 months from the purchase date, the remaining amount on your One4all gift card reduces by €1.45 per month until the card reaches zero. You can check the balance on your One4all gift card at this link.
Payment by your One4all gift card and your credit card cannot be combined at checkout. However, if you wish to spend the balance of your One4all gift card and need to combine it with a credit card or PayPal payment please contact us and we will explain a way around this.
The details on the One4all gift card are entered into the area boxes of the credit card section of the checkout, as follows:
- In payment options at the checkout, select ‘Credit or Debit Card’.
- Enter the long number on the gift card in the ‘Card Number’ box.
- Use the Valid Thru date on the gift card in the ‘Expiry Date’ box.
- Find the CVV2 number behind the silver panel on the back of the gift card and input it into the ‘Card Code (CVC)‘ box.
- Tick the little box for ‘I have read and agree to the website terms and conditions’.
- Complete checkout by clicking the ‘Place Order’ box.