Shipping Information

Dispatch Notice

Date for Christmas delivery has passed.

Please contact us if dispatch is required on 23rd December or if you would like to arrange a collection from our location in Dublin.

Our next date for regular dispatch is Monday 30th December 2024.

Detail for personalised gifts is found on each product page

Please contact us if you have a query on dispatch or delivery

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Totally Irish Gifts is an online Irish store based in Dublin, Ireland.

New November 2024 – DHL Express International Courier:

We are now also using DHL express courier service for international delivery. This is not yet set up in our admin system for checkout, but please contact us to if you need a gift delivered urgently internationally and we can discuss this arrangement.

Countries we ship to

We offer both national and international shipping, with exceptions of countries not currently served due to the Covid-19 pandemic, natural disasters, conflict, etc. Please contact us to check if we can currently ship to your destination.

Our shipping method

Our delivery partner is the Irish state postal service, ‘An Post’. International shipments are handled by the equivalent postal service of each country traversed.

With the exception of greeting cards, all orders are dispatched by Express Tracked Post.

About Dispatch

• We aim to dispatch stock orders within 24 hours, but certainly within 2 working days, unless otherwise highlighted on our Shipping Information page re national holidays or store holidays.
• Most personalised gifts are dispatched directly from the supplier, lead-times are detailed on these product pages. You can contact us to check a supplier’s current lead-time.
• For orders that include a gift in stock and a personalised gift, both may be shipped together depending on the destination, please contact us if you need clarification for your combination of gifts.

About Delivery times & Cost:

Please note: It is still very difficult to estimate delivery times as delays due to covid-19 issues can still pop up very quickly along the route. The following are the approximate delivery times, however, please allow for lengthy delivery delays around Black Friday and during December.

• Postal price varies depends on destination and weight of packaged order. The shipping cost for your order is calculated in the ‘Basket Totals’ section at the bottom of the cart and also in the checkout.

e.g.

Please contact us if you need assistance.

Important points to note about dispatch & delivery:

Note 1: We strongly advise you to contact us about last minute orders required for a particular near date so that we can confirm the order can be fulfilled and delivered by the required date. Or you can indicate in the comments box at checkout if your gift is urgent.

Note 2: For gifts in stock, a shipping email with tracking number will be sent to you when your order has been dispatched. For personalised gifts dispatched directly from the supplier, a shipping email with tracking number will be sent to you once this detail has been received from the supplier. We track all our orders until delivery. We try to keep customers informed if delivery is going to be affected by situations, e.g. Covid-19 restrictions, adverse weather conditions, postal strikes, etc.

Note 3: Due to Covid-19 restrictions, weather, etc, delays can occur. Delays in delivery are beyond our control and we do appreciate your patience and understanding. If your gift gets delayed, for any reason, and doesn’t arrive in time for your special occasion, we can assist customers by sending an email or Certificate of Gifting to your loved one to say a special gift is on the way from Ireland. Please contact us to arrange this.

Note 4: Remote destinations in Ireland and in all countries may take slightly longer to deliver than that indicated.

Note 5: At busy times of the year, such as Black Friday, Christmas, Valentine’s Day, Mother’s Day, Father’s Day, after bank holidays etc, delivery times can take longer due to high volumes of orders being processed by all shipping companies.  It is advisable to place orders well in advance to allow for slower delivery at such times.

Note 6: For international shipments, occasionally parcels are taken into Customs of that country, unfortunately this is beyond our control, but we will try to keep customers updated of such delays.

Note 7: The Express Post service is tracked, however, depending on the level of stress on postal services tracking isn’t always up-to-date. A signature is normally required on delivery, but since the Covid-19 pandemic many postal services are not engaging in this.

Note 8: Please see this link to view all International Postal Carriers and links to their tracking and customer services pages.