How quickly will I hear back?
We reply to customer enquiries within 1 to 2 business days, and we prioritise urgent dispatch or damaged-parcel issues.
•Free shipping on eligible Ireland & NI orders over €75•
Contact us
Send us a message and we'll route it to the right person.
Customer support
How we can help
Have a question about an Irish-made gift, personalisation wording, or an existing order? Our team is here to help.
What should I include for an order query?
Include your order number (for example ORD-123456) and the email address used at checkout so we can locate your order straight away.
Can you check a maker lead time before I buy?
Yes. Tell us which piece you are looking at, your delivery country, and the date you need it by, and we will confirm with the maker.
Need a tracking link resent?
You can request a fresh tracking link directly on our order tracking page using your order number and email address.
A note when something new is made
Occasional emails about new Irish gifts from the makers we work with. Nothing weekly, and only if you ask.