Order support
Track your order
Follow the latest shipment and delivery updates for your order. Use this page for quick status checks, parcel tracking, and reassurance when an order is already moving through fulfillment.
Order lookup & updates
Check your parcel status and delivery progress
Open the tracking link from your confirmation email, sign in to your account, or request a fresh tracking link by email below.
Verify
Use the secure tracking link from your order email or sign in to your customer account.
Review
Check shipment-level updates, split parcels, carrier tracking, and delivery progress in one place.
Need more help?
Use returns for post-delivery issues and contact support when the order cannot be verified.
Find your order
Enter your order number to see dispatch progress, parcel-level tracking, and delivery status. Guest orders require the secure access link from your confirmation email; signed-in customers can open orders from their account.
Need a fresh tracking link for a guest order?
Enter your order number above and the email address used at checkout (or the gift recipient email), and we will email you a secure one-click tracking link.
Track your order in one place
Use your secure tracking link or sign in to check shipment progress, parcel splits, tracking references, and delivery updates.
If the order has dispatched
You'll see shipment-level updates and carrier tracking where available.
If the order has multiple makers
Separate parcels may appear as they move through the network on different timelines.
If you still need help
Use support if the order number is unavailable or the delivery issue needs manual review.
A note when something new is made
Occasional emails about new Irish gifts from the makers we work with. Nothing weekly, and only if you ask.