Which items can be returned?
Most unused items in their original packaging can be returned within 30-day returns of delivery.
•Free shipping on eligible Ireland & NI orders over €75•
Returns support
Start a return
If something is damaged, incorrect, or simply not the right fit, you can start a return request here. Our current promise is 30-day returns for eligible items, with personalised and perishable products subject to the policy exceptions explained below and on our full returns policy page.
Order lookup by checkout email, recipient email, or secure access linkFaulty or incorrect items reviewed urgentlyPolicy detail available before you submit
Returns overview
How returns & replacements work
Check return eligibility, understand personalised item rules, and request a return or replacement online.
Can personalised gifts be returned?
Custom-engraved or made-to-order personalised pieces cannot be returned for a change of mind, but we will always replace or refund any item that arrives faulty or incorrect.
What if my parcel arrived damaged?
Please let us know within 48 hours of delivery with your order number and a photo of the damage so we can arrange a swift replacement or refund with the maker.
How do I begin?
Enter your order details in the form below to select the items you wish to return and share the reason with our support team.
Before you begin
Use your order number and either the checkout email address, the gift recipient email, or the secure access link from your order confirmation.
Choose the items you want to return, tell us the reason, and add any details that will help the review.
If an item arrived damaged or incorrect, include that clearly in your request so we can prioritise the right resolution path.
Important exceptions
- Personalised or bespoke items may be non-returnable unless faulty.
- Perishable goods and some hygiene-sensitive items may be excluded.
- International duties and customs charges already paid are usually outside our refund control.
Return steps
Start the practical return flow right away.
Step 1
Use your order number and either the checkout email address, the gift recipient email, or the secure access link from your order confirmation.
Step 2
Choose the items you want to return, tell us the reason, and add any details that will help the review.
Step 3
If an item arrived damaged or incorrect, include that clearly in your request so we can prioritise the right resolution path.
Start a return
Use the secure link from your order confirmation, or sign in to the customer account used for checkout.
Email-only lookup is no longer supported. Open this page from your secure order link, or sign in before looking up the order.
A note when something new is made
Occasional emails about new Irish gifts from the makers we work with. Nothing weekly, and only if you ask.