Who should use this page?
Customers with an existing order who need to check eligibility, understand exceptions, and start a return or issue review.
•Free shipping on eligible orders | Delivery options vary by product and destination•
Returns support
Start a return
If something is damaged, incorrect, or simply not the right fit, you can start a return request here. Our current promise is 30-day returns for eligible items, with personalised and perishable products subject to the policy exceptions explained below and on our full returns policy page.
Order lookup by checkout email, recipient email, or secure access linkFaulty or incorrect items reviewed urgentlyPolicy detail available before you submit
Returns quick answers
What this returns route helps you do
This block clarifies the intent of the route so customers can quickly see whether they are in the right place before starting a return request.
What does this page not replace?
It does not replace the full legal policy or delivery guidance. It is the practical route for starting the process once you already have an order reference.
When should I contact support instead?
Contact support when the issue involves damage, a delivery problem, a personalised item concern, or anything that needs case-by-case handling before a return is raised.
What should I do next?
Read the eligibility notes, gather your order details, and then use the returns form below to load the order before submitting anything.
Before you begin
Use your order number and either the checkout email address, the gift recipient email, or the secure access link from your order confirmation.
Choose the items you want to return, tell us the reason, and add any details that will help the review.
If an item arrived damaged or incorrect, include that clearly in your request so we can prioritise the right resolution path.
Important exceptions
- Personalised or bespoke items may be non-returnable unless faulty.
- Perishable goods and some hygiene-sensitive items may be excluded.
- International duties and customs charges already paid are usually outside our refund control.
Return steps
Start the practical return flow right away.
Step 1
Use your order number and either the checkout email address, the gift recipient email, or the secure access link from your order confirmation.
Step 2
Choose the items you want to return, tell us the reason, and add any details that will help the review.
Step 3
If an item arrived damaged or incorrect, include that clearly in your request so we can prioritise the right resolution path.
Start a return
Use the secure link from your order confirmation, or sign in to the customer account used for checkout.
Email-only lookup is no longer supported. Open this page from your secure order link, or sign in before looking up the order.