Who should start here?
Customers who need a quick answer about delivery, returns, gifting policies, or how the storefront works before contacting support.
•Free shipping on eligible orders | Delivery options vary by product and destination•
Frequently Asked Questions
Find answers to common questions about shipping, returns, payments, corporate orders, and shopping with Totally Irish Gifts.
FAQ route summary
What this FAQ page helps customers understand
This route is the fastest self-serve path for common questions. It gives customers direct answers while also making the support content easier to interpret in search and AI-assisted discovery.
What kinds of questions are answered best here?
Repeated pre-purchase and post-purchase questions that do not require account-level investigation, manual intervention, or order-specific troubleshooting.
When should I use another route instead?
Use tracking for live shipment status, returns for eligibility and return-start actions, and contact support when the answer depends on your exact order or situation.
What should I do next?
Check the answers below first, then move into contact support only if the guidance still does not resolve the issue.
Popular topics
Start with the questions customers ask most.
What is Totally Irish Gifts?
Do you ship internationally?
How much is shipping?
How long does delivery take?
Open any question for the full answer. We've expanded the topics customers ask about most often first.
Totally Irish Gifts is an online marketplace that brings together gifts, food, craft, and home products from verified Irish makers. We curate the collection, process payment securely, and coordinate fulfilment so customers can discover premium Irish products in one place.
Some products ship to selected EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. All public launch products ship to Ireland and Northern Ireland, and checkout confirms the supported countries for the items in your basket before payment.
Once a shipment is dispatched, we send tracking details by email where available. You can also use our online order tracking page with your order number and verification details. Multi-maker orders may produce multiple parcels, each with its own tracking progress.