Who should read this page?
Customers who want the full policy rules on eligibility, non-returnable items, refunds, and exchanges before starting a return.
•Free shipping on eligible orders | Delivery options vary by product and destination•
Returns & Refunds Policy
We want you to love your purchase. If something isn't right, we make it easy to return.
Policy route summary
What this returns policy page helps customers understand
This route explains the full policy position behind returns and refunds. It should be used alongside the practical returns-start route when a customer needs to act on a real order.
What does this page explain best?
It explains the official returns framework, including timing, exceptions, damaged-item handling, and how refunds are processed.
How does this relate to the start-a-return route?
Use this page for policy clarity, then move into the returns route when you are ready to load an order and submit a case.
What should I do next?
Check the eligibility rules below, then use the returns route or contact support if the order needs manual review first.
30-Day Returns
Return most eligible items within 30-day returns of delivery.
Full Refund
Refunded to your original payment method once the return is approved.
Easy Process
Start online or contact us and we'll guide you through the next steps.
Policy sections
Move straight to the part of the policy you need.
1. Our Returns Policy
We offer a 30-day returns policy on most items. If you are not completely satisfied with your purchase, you may return it within that period from the delivery date for a full refund of the product price, provided the item is:
- In its original, unused condition
- In the original packaging where possible
- Accompanied by proof of purchase such as your order number
2. Non-Returnable Items
The following items cannot be returned unless they are faulty or not as described.
- Personalised or custom-made items such as engraved, embroidered, or otherwise customised goods
- Perishable goods including food, drink, and similar consumables
- Hygiene-sensitive items that cannot be resold once opened
- Digital downloads once accessed or downloaded
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or is incorrect, please contact us within 48 hours of delivery. Include your order number and photos of the issue so we can arrange a free replacement or full refund where appropriate.
4. How to Start a Return
- Start through our contact route or returns route with your order number and the reason for return.
- We will respond with next-step instructions, usually within 1 to 2 business days.
- Securely package the item and return it using a tracked service unless we arrange another method.
- Once we receive and inspect the return, your refund is processed within 5 to 10 business days.
5. Refunds
Approved refunds are credited to your original payment method.
- Processing usually takes 5 to 10 business days after we receive the return
- Original shipping charges are non-refundable unless the return is due to our error
- International duty or tax charges already paid are usually non-refundable once collected by customs
6. Exchanges
We do not process direct exchanges. If you would like a different item or size, please return the original item for a refund and place a new order.
7. Contact Us
For questions about returns, please get in touch through our contact page. We are happy to help.
Last updated: 30 April 2026