How long do I have to return an item?

Most eligible items can be returned within 30-day returns of delivery, subject to the policy conditions on this page.

Are personalised items returnable?

Personalised or custom-made items are usually non-returnable unless they are faulty or not as described.

How do I start a return with Totally Irish Gifts?

Use the returns support route or contact support with your order number and reason for return, and the team will provide the next steps.

Returns & Refunds Policy

We want you to love your purchase. If something isn't right, we make it easy to return.

Policy summary

Key points of our returns policy

Clear, fair returns for Irish-made gifts, with full support if anything arrives damaged or not as described.

Start a return Track an order Shipping guidance Contact support

What is the return window?

Eligible unused items can be returned within 30-day returns of delivery in their original packaging.

Which items are excluded from change-of-mind returns?

Personalised, custom-engraved, perishable, and hygiene-sensitive items cannot be returned unless they are faulty or not as described.

How are refunds issued?

Once the returned item is received and inspected, refunds are credited back to your original payment method within 5 to 10 business days.

Ready to request a return?

Visit our interactive returns page with your order number to start a return or report a damaged item.

30-Day Returns

Return most eligible items within 30-day returns of delivery.

Full Refund

Refunded to your original payment method once the return is approved.

Easy Process

Start online or contact us and we'll guide you through the next steps.

Policy sections

Move straight to the part of the policy you need.

Start a return request

1. Our Returns Policy 2. Non-Returnable Items 3. Damaged or Incorrect Items 4. How to Start a Return 5. Refunds 6. Exchanges 7. Contact Us

1. Our Returns Policy

We offer a 30-day returns policy on most items. If you are not completely satisfied with your purchase, you may return it within that period from the delivery date for a full refund of the product price, provided the item is:

In its original, unused condition
In the original packaging where possible
Accompanied by proof of purchase such as your order number

2. Non-Returnable Items

The following items cannot be returned unless they are faulty or not as described.

Personalised or custom-made items such as engraved, embroidered, or otherwise customised goods
Perishable goods including food, drink, and similar consumables
Hygiene-sensitive items that cannot be resold once opened
Digital downloads once accessed or downloaded

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or is incorrect, please contact us within 48 hours of delivery. Include your order number and photos of the issue so we can arrange a free replacement or full refund where appropriate.

4. How to Start a Return

Start through our contact route or returns route with your order number and the reason for return.
We will respond with next-step instructions, usually within 1 to 2 business days.
Securely package the item and return it using a tracked service unless we arrange another method.
Once we receive and inspect the return, your refund is processed within 5 to 10 business days.

5. Refunds

Approved refunds are credited to your original payment method.

Processing usually takes 5 to 10 business days after we receive the return
Original shipping charges are non-refundable unless the return is due to our error
International duty or tax charges already paid are usually non-refundable once collected by customs

6. Exchanges

We do not process direct exchanges. If you would like a different item or size, please return the original item for a refund and place a new order.

7. Contact Us

For questions about returns, please get in touch through our contact page. We are happy to help.

Last updated: 30 April 2026